FAQ's
FAQ' 's
1. I like the pictures in the gallery, but can I have my own design?
Certainly! The pictures in our gallery are examples of our previous work - they are not an exhaustive display, merely a showcase for you to look at. All our designs are created in consultation with our clients, and while you are welcome to select any cake from our gallery, we do expect to create a custom piece just for you as part of our service.
Helpful things to consider when planning your cake design are:
* The theme of the day, for example, casual and laid back, or formal and elegant?
* The colours of the invitations, flowers and outfits chosen
* Any favourite design motifs that have already been selected for your event, such as butterflies, stars or the like.
We understand that the cake is the focal point of the evening, and work closely with you to ensure that your ideas are brought to life.
2. Can I have more than one flavour for my cake?
Yes, certainly. You are welcome to have a different flavour for each tier, which does not affect the cost.
3 Do you deliver and set-up?
As we consider our cakes to be edible works of art, we do deliver and set-up your order as a standard service. The fee for this is based upon the location of your event.
4. Can you supply gluten-free and/or vegan cupcakes?
Although we attempt to accommodate all flavour choices, at this time we are not able to offer these options, as our recipes are only based upon genuine wheat, egg, and dairy products, and therefore cannot provide any guarantees of a quality cake result.
5. When should I book my event?
For weddings and engagements, we prefer at least 2 months notice. For birthdays and other occasions, we prefer a minimum of 2 weeks, but preferably 4 weeks notice. During some periods of the year (Feb - April, and Sept - Nov), we book up very quickly, so if your event date is within these periods, the sooner you book your date, the more likely it is that we can accommodate your order. Often we can accommodate last minute requests, but acceptance of these is entirely dependent upon availability, and we do not recommend at all that you chance a last minute booking, and be disappointed.
6. I want a cupcake wedding cake, but can I get a cutting cake as well?
Yes, certainly! We offer a cutting cake service in sizes up to 6" diameter, in round or square shapes.
Cutting cakes are approximately 3-3/4" in height, and are baked in either the same flavour as your cupcakes, or a complimentary flavour.
It is quite popular for cutting cakes to be served to the bridal party, or the parents of the bride and groom, as a ceremonial part of the cake cutting.
All cutting cakes are decorated to match our cupcakes.
7. How long before my event is my order baked?
If you have ordered a Bourbon Fruit Cake, then it is baked as far in advance as possible in order for the cake to mature and fully develop its flavour. All other cakes and baked goods are prepared as close to your event as possible.
8. Can I taste your cakes?
Yes. When you call to arrange a consult, please tell us which flavours you are interested in trying (max 4)
9. My Mum/Nana/Significant Person has baked my cake - will you cover it?
When a cake is baked by someone close to you, and it is combined with a cake or cupcake order, yes, we will be delighted to cover your cake and incorporate it into your event. Please note however that cakes baked by other must meet certain size and shape minimums.
10. I've booked you for my cake, when will I need to pay?
A 30% non-refundable deposit is required to secure your date in our diary. The balance is then due 14 days prior to your event. If your event date falls within the 14 day prior time period, then full payment is required at the time of booking.
11. Why is my deposit non-refundable?
All bookings are date specific, so if you change your mind about your function date, your deposit is forfeit against othe other orders we have declined in order to take your booking.